:root{
  --rojo:#E30613; --rojo2:#C8102E; --tinta:#15171c; --gris:#6b7280; --gris2:#9aa0aa;
  --linea:#e9ebf0; --linea2:#f1f2f5; --bg:#f3f4f7; --card:#fff;
  --verde:#159b6e; --ambar:#e69500; --azul:#185FA5; --grisd:#cbd0d9;
  --fuente:"Helvetica Neue",Arial,sans-serif;
  --sombra:0 1px 2px rgba(20,23,28,.04),0 2px 8px rgba(20,23,28,.05);
  --radio:14px;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;font-family:var(--fuente);color:var(--tinta);background:var(--bg);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}
a{color:inherit}
h2{font-size:16px;font-weight:800;letter-spacing:-.01em;margin:0 0 3px}
.muted{color:var(--gris);font-weight:400}

/* ---- topbar ---- */
.topbar{display:flex;justify-content:space-between;align-items:center;padding:15px 26px;background:var(--tinta);color:#fff;position:sticky;top:0;z-index:5}
.brand{font-weight:800;letter-spacing:.2px;font-size:15px}
.brand span{color:#ff3b46}
.brand .back{margin-right:9px;text-decoration:none;opacity:.75;font-size:17px}
.top-right{display:flex;gap:12px;align-items:center;font-size:13px}
.top-right .muted{color:#9ba0ab}
.btn-ghost{border:1px solid rgba(255,255,255,.18);border-radius:8px;padding:6px 13px;text-decoration:none;color:#fff;font-size:13px;background:rgba(255,255,255,.04);cursor:pointer;transition:background .15s}
.btn-ghost:hover{background:rgba(255,255,255,.12)}

.wrap{max-width:1200px;margin:26px auto;padding:0 22px}
.crumb{margin-bottom:16px;color:var(--gris);font-size:13px}
.crumb a{color:var(--rojo2);text-decoration:none;font-weight:600}

/* ---- KPIs ---- */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(155px,1fr));gap:13px;margin-bottom:22px}
.kpi{background:var(--card);border:1px solid var(--linea);border-radius:12px;padding:15px 17px;box-shadow:var(--sombra)}
.kpi .num{font-size:27px;font-weight:800;color:var(--rojo);letter-spacing:-.02em;line-height:1.1}
.kpi .lbl{font-size:11.5px;color:var(--gris);margin-top:3px;text-transform:uppercase;letter-spacing:.4px;font-weight:600}

/* ---- cards ---- */
.card{background:var(--card);border:1px solid var(--linea);border-radius:var(--radio);padding:20px 22px;margin-bottom:20px;box-shadow:var(--sombra)}
.card>h2+.muted{margin-bottom:6px}
.card>.muted{font-size:13px;line-height:1.55}
.table-scroll{overflow-x:auto}

/* ---- matriz ---- */
table{border-collapse:collapse;width:100%}
.matrix{font-size:14px;margin-top:12px}
.matrix th,.matrix td{border:1px solid var(--linea2);text-align:center;padding:9px}
.matrix thead th{background:#fafbfc;font-weight:700;font-size:12px;color:var(--gris);text-transform:uppercase;letter-spacing:.3px}
.matrix .rowh{text-align:left;font-weight:700;background:#fafbfc;white-space:nowrap}
.matrix .empty{color:var(--grisd)}
.matrix .tot{font-weight:800;background:#fafbfc}
.matrix .cell a{display:inline-flex;align-items:center;gap:6px;text-decoration:none;font-weight:700;color:var(--tinta)}
.matrix .cell a:hover{color:var(--rojo)}

.dot{display:inline-block;width:9px;height:9px;border-radius:50%;background:var(--grisd);vertical-align:middle}
.dot.verde{background:var(--verde)} .dot.ambar{background:var(--ambar)} .dot.gris{background:var(--grisd)}
.dot.na{background:transparent;border:1px dashed var(--grisd)}

.legend{display:flex;gap:18px;flex-wrap:wrap;margin-top:14px;font-size:12px;color:var(--gris)}
.legend i{margin-right:5px}

/* ---- tarjetas de turno + timeline ---- */
.turnos-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:15px;margin-top:14px}
.turno-card{border:1px solid var(--linea);border-radius:13px;padding:16px 18px;background:var(--card);box-shadow:var(--sombra)}
.tc-head{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:14px;flex-wrap:wrap;padding-bottom:12px;border-bottom:1px solid var(--linea2)}
.tc-t{font-weight:800;font-size:16px;letter-spacing:-.01em}
.tc-act{font-size:13px}
.timeline{list-style:none;margin:0;padding:0}
.timeline li{position:relative;padding:0 0 16px 30px;border-left:2px solid var(--linea);margin-left:10px}
.timeline li:last-child{border-left-color:transparent;padding-bottom:2px}
.tl-ic{position:absolute;left:-13px;top:-3px;width:25px;height:25px;line-height:23px;text-align:center;background:#fff;border:1.5px solid var(--linea);border-radius:50%;font-size:12px}
.tl-top{display:flex;justify-content:space-between;gap:8px;align-items:baseline}
.tl-top b{font-size:13px;font-weight:700}
.tl-fecha{color:var(--gris);font-size:12px;white-space:nowrap;font-weight:700}
.tl-det{color:var(--gris);font-size:12px;margin-top:2px}
.tl-det a{color:var(--rojo2);text-decoration:none;font-weight:700}
.timeline li.tl-hecho .tl-ic{border-color:var(--verde);background:#e6f6ef}
.timeline li.tl-hecho .tl-top b{color:var(--verde)}
.timeline li.tl-programado .tl-ic{border-color:var(--azul)} .timeline li.tl-programado .tl-fecha{color:var(--azul)}
.timeline li.tl-proceso .tl-ic{border-color:var(--ambar);background:#fff8ec}
.timeline li.tl-pendiente{opacity:.6}

/* ---- turno (drill-down) ---- */
.turno-head{display:flex;flex-wrap:wrap;align-items:center;gap:14px;margin-bottom:14px}
.grupo-status{font-size:13px;color:var(--gris)} .grupo-status b{color:var(--tinta)}
.confirm-form{display:flex;gap:8px;margin-left:auto}
.confirm-form input{border:1px solid var(--linea);border-radius:8px;padding:7px 10px;font:inherit}
.btn-primary{background:var(--rojo);color:#fff;border:0;border-radius:8px;padding:8px 15px;font-weight:700;cursor:pointer;transition:background .15s}
.btn-primary:hover{background:var(--rojo2)}

.kids{font-size:13px;margin-top:6px}
.kids th,.kids td{border-bottom:1px solid var(--linea2);padding:8px 10px;text-align:left;vertical-align:top}
.kids thead th{background:#fafbfc;position:sticky;top:56px;font-size:11px;text-transform:uppercase;letter-spacing:.3px;color:var(--gris)}
.kids tbody tr:hover{background:#fcfcfd}
.kids .email{color:var(--rojo2)} .kids .obs{max-width:200px;color:var(--gris)}

.badge{display:inline-block;background:#eef0f4;border-radius:7px;padding:3px 9px;font-size:12px;font-weight:700}
.badge-ok{background:#e6f6ef;color:var(--verde)}

.flash{padding:11px 15px;border-radius:10px;margin-bottom:16px;font-weight:600;font-size:13.5px}
.flash-ok{background:#e6f6ef;color:#0d7a51} .flash-err{background:#fde8e8;color:#b3261e}
.flash-warn{background:#fdf3e2;color:#8a5a00}

/* ---- login ---- */
.login-body{display:flex;min-height:100vh;align-items:center;justify-content:center;background:var(--tinta)}
.login-card{background:#fff;padding:36px;border-radius:18px;width:310px;display:flex;flex-direction:column;gap:13px;text-align:center;box-shadow:0 10px 40px rgba(0,0,0,.3)}
.login-card .brand{font-size:23px;color:var(--tinta)}
.login-card input{border:1px solid var(--linea);border-radius:10px;padding:12px;font:inherit}
.login-card button{background:var(--rojo);color:#fff;border:0;border-radius:10px;padding:12px;font-weight:700;cursor:pointer}
.login-card button:hover{background:var(--rojo2)}
.login-card .error{color:#b3261e;font-size:13px}

/* ===== topbar con logo (estilo campus) ===== */
.topbar{border-top:3px solid var(--rojo)}
.brand{display:flex;align-items:center;gap:11px;text-decoration:none;color:#fff}
.brand-logo{height:34px;width:auto;display:block}
.brand-sub{color:#cfd2d8;font-weight:700;font-size:13px;border-left:1px solid rgba(255,255,255,.22);padding-left:11px;letter-spacing:.2px}

/* tarjeta de turno clicable */
a.tc-t{text-decoration:none;color:var(--tinta)}
a.tc-t:hover{color:var(--rojo)}
.tc-go{color:var(--gris2);font-weight:800}
a.tc-t:hover .tc-go{color:var(--rojo)}

/* ===== dashboard de turno ===== */
.turno-banner{display:flex;justify-content:space-between;align-items:center;gap:16px;flex-wrap:wrap;background:var(--card);border:1px solid var(--linea);border-left:5px solid var(--rojo);border-radius:var(--radio);padding:17px 22px;margin-bottom:20px;box-shadow:var(--sombra)}
.tb-title{font-size:23px;font-weight:800;letter-spacing:-.02em}
.tb-dates{color:var(--gris);font-size:14px;margin-top:2px;font-weight:600}
.dash-grid{display:grid;grid-template-columns:1.15fr 1fr;gap:20px;align-items:start}
.dash-col{display:flex;flex-direction:column;gap:20px}
.dash-col .card{margin-bottom:0}
@media(max-width:880px){.dash-grid{grid-template-columns:1fr}}

/* botones de assets (pegatinas/diploma) */
.asset-btns{display:flex;flex-direction:column;gap:9px;margin-top:12px}
.asset-btn{display:flex;align-items:center;gap:12px;border:1px solid var(--linea);border-radius:11px;padding:11px 14px;text-decoration:none;color:var(--tinta);font-weight:700;font-size:14px;background:#fff;transition:.15s}
.asset-btn:hover{border-color:var(--rojo);background:#fff6f6}
.ab-ic{font-size:19px;line-height:1}
.ab-go{margin-left:auto;color:var(--gris2)}
.asset-btn:hover .ab-go{color:var(--rojo)}

/* tarjetas de email */
.mailcards{display:flex;flex-direction:column;gap:10px;margin-top:12px}
.mailcard{border:1px solid var(--linea);border-radius:11px;padding:12px 14px;border-left:4px solid var(--grisd)}
.mailcard.mc-hecho{border-left-color:var(--verde)}
.mailcard.mc-proceso{border-left-color:var(--ambar)}
.mailcard.mc-programado{border-left-color:var(--azul)}
.mc-top{display:flex;align-items:center;gap:8px}
.mc-top b{font-size:14px}
.mc-ic{font-size:16px;line-height:1}
.mc-date{margin-left:auto;color:var(--gris);font-size:12px;font-weight:700;white-space:nowrap}
.mc-metrics{display:flex;gap:17px;margin-top:8px;font-size:13px;color:var(--gris);flex-wrap:wrap}
.mc-metrics b{color:var(--tinta)}
.mc-foot{margin-top:8px;font-size:12px}
.mc-foot a{color:var(--rojo2);text-decoration:none;font-weight:700}

/* tarjetas de modalidad */
.modcards{display:grid;grid-template-columns:repeat(auto-fill,minmax(225px,1fr));gap:12px;margin-top:12px}
.modcard{border:1px solid var(--linea);border-radius:12px;padding:14px 16px;text-decoration:none;color:var(--tinta);background:#fff;transition:.15s;display:flex;flex-direction:column;gap:6px}
.modcard:hover{border-color:var(--rojo);box-shadow:var(--sombra)}
.modcard-h{display:flex;justify-content:space-between;align-items:center;gap:8px}
.modcard-h b{font-size:15px}
.modcard-go{color:var(--rojo2);font-weight:700;font-size:13px}
.kids thead th{top:62px}

/* ===== buscador de clientes (topbar) ===== */
.top-search{display:flex;align-items:center;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.16);border-radius:8px;overflow:hidden}
.top-search input{background:transparent;border:0;color:#fff;font:inherit;font-size:13px;padding:6px 11px;width:210px;outline:none}
.top-search input::placeholder{color:#aeb3bd}
.top-search button{background:transparent;border:0;color:#cfd2d8;cursor:pointer;padding:6px 10px;font-size:13px}
.top-search button:hover{color:#fff}
@media(max-width:720px){.top-search input{width:120px}}

/* ===== clientes: ficha + resultados + historial ===== */
.cli-head{display:flex;justify-content:space-between;align-items:center;gap:18px;flex-wrap:wrap;border-left:5px solid var(--rojo)}
.cli-meta{display:flex;gap:18px;flex-wrap:wrap;margin-top:6px;font-size:13px;color:var(--gris)}
.cli-meta a{color:var(--rojo2);text-decoration:none;font-weight:600}
.cli-kpis{display:flex;gap:22px}
.cli-kpi{text-align:center}
.cli-kpi b{display:block;font-size:24px;font-weight:800;color:var(--rojo);letter-spacing:-.02em;line-height:1}
.cli-kpi span{font-size:11px;color:var(--gris);text-transform:uppercase;letter-spacing:.4px;font-weight:600}

.cli-results{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:12px;margin-top:14px}
.cli-result{border:1px solid var(--linea);border-radius:12px;padding:14px 16px;text-decoration:none;color:var(--tinta);background:#fff;transition:.15s;display:flex;flex-direction:column;gap:5px}
.cli-result:hover{border-color:var(--rojo);box-shadow:var(--sombra)}
.cr-top{display:flex;justify-content:space-between;align-items:center;gap:8px}
.cr-top b{font-size:14.5px}
.cr-email{font-size:12.5px;color:var(--rojo2);word-break:break-all}
.cr-kids{font-size:12.5px}
.cr-turnos{display:flex;align-items:center;gap:5px;flex-wrap:wrap;margin-top:4px}
.cr-go{margin-left:auto;color:var(--rojo2);font-weight:700;font-size:12.5px}

.hist th,.hist td{vertical-align:middle}
.hist-ic{font-size:15px;margin-right:3px}
.est{display:inline-block;border-radius:7px;padding:3px 9px;font-size:12px;font-weight:700;white-space:nowrap}
.est-ok{background:#e6f6ef;color:#0d7a51}
.est-send{background:#e7eefc;color:#1d4ed8}
.est-pend{background:#f1f2f5;color:var(--gris)}
.est-err{background:#fde8e8;color:#b3261e}
.ver-btn{display:inline-block;border:1px solid var(--linea);border-radius:8px;padding:5px 11px;text-decoration:none;color:var(--rojo2);font-weight:700;font-size:12.5px;white-space:nowrap;transition:.15s}
.ver-btn:hover{border-color:var(--rojo);background:#fff6f6}

/* buscador en vivo */
.cli-search{position:relative;max-width:620px;margin:14px auto 2px}
.cli-search .cs-ic{position:absolute;left:15px;top:50%;transform:translateY(-50%);width:19px;height:19px;color:var(--gris2);pointer-events:none}
.cli-search input{width:100%;font-size:16px;padding:14px 44px;border:2px solid var(--linea);border-radius:13px;background:#fff;outline:none;font-family:inherit}
.cli-search input:focus{border-color:var(--rojo)}
.cli-search #clear{position:absolute;right:9px;top:50%;transform:translateY(-50%);border:0;background:#eceef1;color:var(--gris);width:28px;height:28px;border-radius:50%;font-size:17px;line-height:1;cursor:pointer;display:none}
.cli-search #clear.show{display:block}
.cli-live{margin-top:8px}
.cli-hint{text-align:center;color:var(--gris);font-size:14px;padding:16px 12px 4px}
.cli-hint b{color:var(--tinta)}
.cli-chips{display:flex;flex-wrap:wrap;gap:8px;justify-content:center;max-width:560px;margin:8px auto 0}
.cli-chips .cl-lab{flex-basis:100%;text-align:center;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--gris);margin-bottom:2px}
.cli-chip{background:#fff;border:1.5px solid var(--linea);border-radius:999px;padding:7px 14px;font-size:13px;font-weight:700;color:var(--rojo2);font-family:inherit;cursor:pointer}
.cli-chip:hover{background:#fff6f6;border-color:var(--rojo)}
.cli-meta{text-align:center;color:var(--gris);font-size:12.5px;margin:14px 0 2px}
.cli-msg{text-align:center;color:var(--gris);font-size:14px;padding:24px 12px}
.cli-msg a{color:var(--rojo2);font-weight:700}
.cli-inside{background:#e7eefc;color:#173E73}
.btn-all{display:block;width:100%;max-width:620px;margin:0 auto 12px;background:#fff;color:var(--rojo2);border:2px solid var(--rojo);font-size:14px;font-weight:700;font-family:inherit;padding:10px;border-radius:12px;cursor:pointer}
.btn-all:hover{background:#fff6f6}
mark{background:#ffe08a;color:inherit;border-radius:3px;padding:0 1px}
/* en cliente.php las tablas van en tarjetas cortas: cabecera NO sticky (evita el solape) */
.cli-page .kids thead th{position:static;top:auto}

/* desplegable "inscritos que no llegan" */
details.reconcile{padding:0;overflow:hidden}
details.reconcile>summary{cursor:pointer;list-style:none;padding:16px 20px;font-size:16px;font-weight:800;letter-spacing:-.01em;display:flex;align-items:center;gap:8px}
details.reconcile>summary::-webkit-details-marker{display:none}
details.reconcile>summary::after{content:'▾';margin-left:auto;color:var(--gris);font-weight:400;font-size:13px;transition:transform .15s}
details.reconcile[open]>summary::after{transform:rotate(180deg)}
details.reconcile>summary:hover{background:#fffaf2}
details.reconcile .rec-body{padding:2px 20px 18px}
details.reconcile .rec-body>.muted{font-size:13px;line-height:1.55}

/* ===== respuestas de encuestas (v2) ===== */
.resp-qhead{display:flex;justify-content:space-between;align-items:baseline;gap:12px;margin:0 0 13px}
.resp-q h3{font-size:14.5px;font-weight:800;margin:0;letter-spacing:-.01em;line-height:1.35}
.resp-count{flex:none;font-size:11px;font-weight:700;color:var(--gris);background:#f1f2f5;border-radius:20px;padding:3px 11px;white-space:nowrap}
/* media destacada + medidor */
.resp-rate{display:flex;align-items:center;gap:16px;background:#fafbfc;border:1px solid var(--linea2);border-radius:12px;padding:13px 18px;margin-bottom:15px}
.rate-score{flex:none;display:flex;align-items:baseline;gap:3px}
.rate-num{font-size:34px;font-weight:800;letter-spacing:-.025em;line-height:1}
.rate-of{font-size:15px;font-weight:700;color:var(--gris2)}
.rate-meter{flex:1;min-width:80px;height:10px;background:#e6e8ee;border-radius:6px;overflow:hidden}
.rate-meter-fill{display:block;height:100%;border-radius:6px;background:var(--grisd)}
.rate-meter-fill.rf-hi{background:var(--verde)} .rate-meter-fill.rf-mid{background:var(--ambar)} .rate-meter-fill.rf-lo{background:var(--rojo)}
.rate-cap{flex:none;font-size:11px;color:var(--gris);text-transform:uppercase;letter-spacing:.4px;font-weight:700}
/* distribución (barras) */
.resp-dist{display:flex;flex-direction:column;gap:1px}
.resp-row{display:flex;align-items:center;gap:12px;margin:4px 0;font-size:13px}
.resp-lbl{width:170px;flex:none;color:var(--tinta);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.resp-track{flex:1;background:#eef0f4;border-radius:7px;height:18px;overflow:hidden}
.resp-fill{display:block;background:var(--rojo);height:100%;border-radius:7px;min-width:3px;transition:width .35s ease}
.resp-fill.rf-hi{background:var(--verde)} .resp-fill.rf-mid{background:var(--ambar)} .resp-fill.rf-lo{background:var(--rojo)}
.resp-row.is-zero .resp-lbl{color:var(--gris2)}
.resp-n{width:72px;flex:none;text-align:right;font-size:12px;color:var(--gris)}
.resp-n b{color:var(--tinta);font-weight:800;font-size:13px}
.resp-ntot{font-size:11px;color:var(--gris2)}
.resp-avg{color:var(--rojo2);font-weight:800;font-size:15px}
/* comentarios */
.resp-comments{display:flex;flex-direction:column;gap:9px}
blockquote.resp-text{background:#fafbfc;border:1px solid var(--linea2);border-left:3px solid var(--rojo);border-radius:9px;padding:11px 15px;margin:0;font-size:13px;color:var(--tinta);line-height:1.55}